Pure hairdressing want you to be completely satisfied with all
purchases made from us. In the unlikely event that you would like to
return any item to use, please follow the instructions below.
Any unwanted goods must be returned to us within 7 days of purchase.
Pure
Hairdressing will refund the value of all returned items excluding the
original delivery charges, providing the goods are in a perfect,
saleable condition and in their original packaging.
Any goods returned to us are at your expense. This does not affect your legal rights.
If
the goods do not reach us in a perfect, saleable condition and in their
original packaging, then your right to a full refund may be affected.
The
parcel and its contents are your responsibility until they reach us. We
therefore recommend that you send all items by registered post,
retaining proof of postage.
Refunds will only be actioned once
the goods have been received and checked in to our warehouse. Note: We
aim to process all refunds within 14 days of receipt.
Refunds will not be given on any opened or used products.
When
purchasing Balmain Pret-a-porter hair extensions, you must be 100%
certain of your colour choice before removing your extensions from the
packaging as any opened/used extensions can not be returned or
exchanged. No refunds will be given on any Balmain Pret-a-porter hair
extensions once it has been opened.
All returns will be credited to you by the original method of payment.
Gift vouchers Please note that refunds can not be given on Gift Voucher purchases. This does not affect your legal rights.
Gift wrappingAll gift wrapping charges are non refundable, unless in accordance with your legal rights.
Return addressPure hairdressing
Returns Department
The Courtyard
Newnham Court Shopping Village
Bearsted Road, Maidstone
Kent ME14 5LH
Returns Refusal Items
returned to us that do not meet our returns criteria will not be
processed and you will be asked to arrange collection from us.
If you have any comments or queries in connection with our Refunds & Returns policy, please
click here to email us.